Shipping (applies to all online orders in USA and International)

We will process your order as quick as possible - normally ships same day, Monday through
Saturday. We will ship your order by US Postal Service (USPS) or UPS Ground upon receiving
your order and payment notification.

We ship to the 50 United States and military APO/FPO addresses. Shipping delivery will vary on
your location and shipping method.

Domestic Shipping Rates (US Only) - Standard & Priority

Order Total                    Standard Rates (3-9 business days)
$0.01 - $20.00                   $8.50
$20.01 - $45.00                $11.50
$45.01 - $100.00              $13.50
$100.01 - $250.00           
 $0.00 Free Shipping up to $250.00
$250.01 and Up                $25.00 per large package

Order Total                    Priority Rates (1-3 business days)
$0.01 - $50.00                  $20.00
$50.01 - $95.00                $42.00
$95.01 - $250.00              $73.00   
250.01 - Up                       $85.00 per large package

International Orders & Shipping Rates

We ship to international destinations. We ship by United States International Priority Airmail.

Order Total                    International Priority Rates (7-10 business days)
$0.01 - $35.00                  $39.00
$35.01 - $70.00                $62.00
$70.01 - $120.00              $87.00
$120.01 - $250.00            $108.00
$250.01 - Up                     $145.00

For international payments, we accept PayPal (online orders) and all major credit cards.

Please note that we cannot be held responsible for orders shipped internationally. We by no
means can control the action of customs. We do retain all shipping receipts for proof of shipment.
Upon shipping an eMail is sent to you with the package tracking number.

Our products are shipped professionally packed in a plain brown corrugated carton.

Drop Shipping Program Inquiries

If you are interested in our Drop Shipping Program, please click here Drop Shipping or send us an
email: with your request.

Sales Tax

Florida state residents please note: 6.5% sales tax will be added to your product total. Sales
surtax where applicable.


We are able to accept the following forms of payment:

Pay by Credit Card

U.S and International shoppers can can pay securely with Credit Cards. To place an order call us
1.561.372.8020. All orders placed directly online are charged immediately by PayPal.

We accept Visa, MasterCard, Amex and Discovery for order payment. Orders placed by PHONE
are not charged until they are ready to ship.

Pay by Check or Money Order

If you choose to mail or fax your order to us you may pay by personal check or money order (In
addition to Credit Card). Please do not send cash! All payments must be in US Dollars payable to
"Granducati Exclusive Imports, Inc."

Send check to: Granducati Exclusive Imports, Inc., 6453 West Rogers Circle, Suite S9, Boca
Raton, FL 33487 - Attn.: Order Processing.

You will be charged $20.00 for any check that is "bounced" or rejected. We cannot be
responsible for the late, lost or misdirected mail. We suggest you request a proof of delivery.
Once we receive your mailed payment and it has been authorized (This process can take up to
21 days for personal checks) we will ship your order.

Free Samples

Samples are limited and the selection will change. Only one sample may be added per order.
Samples may be a regular or small sample-sized product.
Learn more here.


Occasionally it may occur an item is out of stock. If your product is on backorder, we will contact
you within 24 hours. If you are ordering additional items in stock we would be happy to ship
those and then ship the backordered item when it comes available. If paying by credit card,
orders are not charged until they are ready to ship.


We make every effort to ship your order as quickly as possible - usually within 24 hours. If you
contact us before your order is shipped we are more than happy to Change or Cancel your order.

Return policy

All sales are final unless damaged or defective. If you have received a defect or damaged
product and want to return it simply send it back in the original box with an explanation on how
the damage occurred. Upon receipt of the damaged good we will ship replacements at no cost.
Unfortunately we cannot refund the shipping cost of returned items.* Opened / used items are
not accepted. (Read more below - Cosmetic Industry Standard Consumer Protection).

In addition if you receive something that was not to your liking, or felt the product did not meet
your expectations, we will refund your purchase price on the following conditions. Items must be
returned at your expense. Once the item is received we will refund your purchase price, minus
original shipping cost, or portion of the shipping cost, minus a 10% restocking fee. Opened and
used items are not accepted. This policy is only good for 20 days from the order date.

Please send your package via UPS or USPS Parcel Post Insured to our
mailing address. Insuring
your package protects you in case the items are damaged or lost in transit.

Carefully package the items in the original shipping box or any suitable shipping carton using
plenty of padding material to protect the product(s) and include a copy of your invoice.

* Items purchased originally with Free Shipping will have standard ground shipping fees
deducted from the refund.

IMPORTANT: Make sure that the items are well protected and packaged similar to the way you
received them. Whenever possible, use the same packaging that was used to ship the items to

Cosmetic Industry - Standard Consumer Protection

We CAN NOT accept returns of personal care products once they've been opened, a standard
consumer protection throughout the cosmetics industry
. Consider items personal care if by
opening them they are no longer hygienically safe, such as soaps, creams, lotions, perfumes,
body oils, etc. We do not attempt to re-sell personal care products to our customers. Therefore,
once opened, these items must be discarded, representing a significant cost to us and an
imposition to other customers, as many of our products are imported and in limited supply as a


All photographs, site design, text, graphics, interfaces, and the selection and arrangements
thereof are owned and Copyrighted by all rights reserved. No permission is
granted to electronically copy and to print hard copy portions of this site. Any other use of
materials on this site, including reproduction, modification, distribution, or republication, without
prior written permission of Olivella is strictly prohibited.

Disclaimer works hard to maintain the information on this site as accurate as possible.
Price, product availability and product information are subject to errors, omissions, and/or
change. We make no warranties with respect to the claims of a product for a particular purpose,
nor will we be held liable for any damages of any kind exceeding the cost of the items purchased.
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